On this page, you’ll find clear answers to the most common questions about our recycling units, mixing systems and pump solutions, as well as our services and support. Whether you’re exploring our solutions or already working with us, we’re here to help you move forward with confidence. Feel free to contact us if you can't find your answer.
Our pump leaks, but we don’t know the type, can we order parts?
We supply parts for a wide range of pumps. By sending us a photo, we can identify the issue and determine which part needs to be ordered and replaced.
We have a pump on location which stands still, can you fix it?
We first try to repair the pump by guiding an engineer over the phone. If this isn’t possible and on-site repair is required, we will arrive as quickly as possible to minimize downtime.
We have a unit that needs to be fixed as soon as possible, can you fix it?
We always strive to repair a unit as quickly as possible. Whenever feasible, we prefer to service the unit in our workshop, where all necessary tools and spare parts are readily available.
Rentals
Our unit is too small can we rent a bigger one?
Absolutely! SiteTec offers a comprehensive rental fleet with a variety of sizes and capacities.
Our unit isn't working, can we rent the same unit from SiteTec?
We have a complete rental fleet. Contact us for more information.
We have taken on a project but lack the appropriate equipment. Could you assist und advise us on the best solution for the job?
Absolutely! With our experience, we can always help you get the right equipment on-site. Our comprehensive rental fleet ensures there’s always a suitable unit for any job. Contact us for more information.
Service
Our crankshaft is worn out. Can you repair it so that it becomes fully functional again?
Yes, if we receive the factory specifications, we can repair most parts!
Since delivery of new, non-stock parts can take time, do you have a used part we could use temporarily?
We frequently have quality used parts on hand. Pumps and units are exchanged, inspected, and any reusable parts are kept in stock for quick availability.
We have a leak in the fluid end. Could you repair it for us?
Absolutely! We have extensive experience repairing washed-out or torn fluid ends, restoring them to full functionality.
Units
Our truck cannot accommodate a standard unit. Can you build one that is specifically designed for it?
Yes, we can design and build any custom unit you need, tailored specifically to fit your truck. For example, we constructed trucks with mixing pump units for our customer Timmermans. Read the full article here.
We have a small job site. Can you build a unit with a minimal footprint?
Our units are built for maximum compactness, allowing for easier transport and efficient operation even in tight urban spaces.
Since diesel engines aren’t permitted on our job site, could you design a unit that is fully electric?
Absolutely! We can build fully electric units, with the option to operate on electricity or a generator. For example, we designed such a solution for our customer Welvreugd Drilling.
Dealers
Can I buy SiteTec products in Belgium?
Yes, absolutely! You can order all our products through our official Belgium dealer, Vermeer Benelux BVBA.
Where to buy SiteTec in France?
Yes, absolutely! You can order all our products through MOST and DW France.
Who is the Italian dealer of SiteTec?
Our Italian dealer is Vermeer Italia, a well-known name in the world of HDD equipment.
Where can I find HDD equipment in the UK?
This is available through our dealer in the United Kingdom. TA Drilling is a specialist in the HDD industry.
Who is SiteTec’s Spanish dealer?
Vermeer España provides design and construction of shredders, bio shredders, chippers, horizontal directional drilling machines, and fiber optic cable laying equipment. Most importantly, they are our official dealer in Spain.
Would you like to contact our Danish dealer?
If you’d like to contact our Danish dealer Vermeer Danmark, you can reach them by email or phone.
Is it possible to order SiteTec equipment for Egypt?
Definitely! Our dealer in Egypt is ATCO Vermeer Egypt, you can reach them by email or phone.
What if I want to order SiteTec from Estonia, Latvia and Lithuania?
For the Estonian, Latvian, and Lithuanian markets, we recommend our partner, DW Baltics UAB.
Is there a dealer in Israel?
Our official dealer in Israel is EFCO Equipment Ltd. For any SiteTec products in this region, feel free to reach out to them.
Where can I find HDD equipment in Poland?
If you need HDD equipment in Poland, our official dealer, Biuro Handlowe RUDA, is ready to assist you.
HDD equipment in Finland, where can I find it?
If you’re looking for HDD equipment in Finland, particularly SiteTec products, Several OY is the official dealer to contact.
If you are looking for HDD Equipment in the Czech Republic?
Please contact our dealer in the Czech Republic. Transtechnik CS, spol. s r.o. is our official SiteTec dealer.
Where can I buy SiteTec in Switzerland?
Our official Swiss dealer, DWL Baumaschinen AG, can assist you. They are the general Ditch Witch importer and experts in horizontal and rock drilling rigs, recyclers, trenchers, skid steer loaders, cable ploughs, and locating electronics.
Looking for HDD Equipment in Germany?
Our German dealer, AMTEQ, offers a comprehensive selection of HDD equipment, tools, and spare parts.